Shipping policy
Shipping
All orders are printed one by one and follow serious quality control. The print needs to dry before we can handle, roll, pack and ship it. So please expect us to work 1 or 2 days to print your order plus 2 business days to ship it, and the regular transit time to your address. We will do everything to ensure you a perfect buying experience.
Free shipping
Shipping is free across Europe on orders over €99, and free to the rest of the world on orders over €169. Below those amounts, the exact cost for your country appears at checkout.
Worldwide shipping
We are based in Amsterdam, the Netherlands, and we ship using DPD. Some countries and cities may have longer delivery times, so if you need a more precise delivery date or if you are experiencing any delay, please let us know at marciopontes@me.com.
Local pickup
If you are in Amsterdam you can collect your order from the studio free of charge — choose Local Pickup at checkout.
Tracking
Once your order ships you will receive tracking information in a separate email.
Duties and import taxes
All shipping costs appear at checkout. Please be aware that local duties and import taxes may apply depending on your country. These are not included in the shipping cost at the moment of purchase and are the responsibility of the recipient.
Payment methods
Marcio Pontes accepts payment via VISA, VISA Electron, MasterCard, Maestro, American Express, and PayPal. If you need to pay by bank transfer, please write to us for details.
Returns and exchanges
We are quite sure that you will love your artwork. But if you change your mind and want to return it, we always offer a 30 day refund. The item must return to us in original condition, in undamaged packaging or a similar tube or cardboard envelope (in the case of small prints). Please note that you are responsible for the return shipping costs, at your own risk and expense. If a print is returned damaged we are only able to refund 50% of the original value.
All orders are printed one by one and follow serious quality control. The print needs to dry before we can handle, roll, pack and ship it. So please expect us to work 1 or 2 days to print your order plus 2 business days to ship it, and the regular transit time to your address. We will do everything to ensure you a perfect buying experience.
Free shipping
Shipping is free across Europe on orders over €99, and free to the rest of the world on orders over €169. Below those amounts, the exact cost for your country appears at checkout.
Worldwide shipping
We are based in Amsterdam, the Netherlands, and we ship using DPD. Some countries and cities may have longer delivery times, so if you need a more precise delivery date or if you are experiencing any delay, please let us know at marciopontes@me.com.
Local pickup
If you are in Amsterdam you can collect your order from the studio free of charge — choose Local Pickup at checkout.
Tracking
Once your order ships you will receive tracking information in a separate email.
Duties and import taxes
All shipping costs appear at checkout. Please be aware that local duties and import taxes may apply depending on your country. These are not included in the shipping cost at the moment of purchase and are the responsibility of the recipient.
Payment methods
Marcio Pontes accepts payment via VISA, VISA Electron, MasterCard, Maestro, American Express, and PayPal. If you need to pay by bank transfer, please write to us for details.
Returns and exchanges
We are quite sure that you will love your artwork. But if you change your mind and want to return it, we always offer a 30 day refund. The item must return to us in original condition, in undamaged packaging or a similar tube or cardboard envelope (in the case of small prints). Please note that you are responsible for the return shipping costs, at your own risk and expense. If a print is returned damaged we are only able to refund 50% of the original value.


